Stay in StyleReservations: 608-535-8200

Frequently Asked Questions

 

What is included in our Resort Fee?
Our Resort Fee is an $18 nightly fee, plus 15.5% tax, includes wired and wireless internet, transportation to and from Dane County Airport (based on availability), Local shuttle service within a 2 mile radius of the hotel (based on availability), two bottles of water daily in your guestroom, business center access, The Edgewater Fitness Club access and access to The Edgewater Spa steam room and relaxation pool.

Do we allow pets? What is the fee?
Yes! We are a pet friendly property. We allow up to two animals per guestroom, and there is no weight limit. We do require a $100 pet fee plus 15.5% tax. This fee is charged per guestroom, per pet, per stay. Visiting pets are not allowed in The Edgewater Spa or Plaza, however we do make exceptions for service animals.

Is early check in possible?
While our guaranteed check-in time is 4:00 p.m., we do accommodate early arrivals if the guestroom is available. If the guestroom is not available prior to arrival, the front desk will pre-register you and check your luggage.

To guarantee an early arrival, guests must reserve and pay for the room the night before to ensure it will be ready before the check in time of 4:00 p.m.

To request an early arrival, please click here.

How old do I have to be to check in?

The minimum age to check in is 21.

Is a late checkout possible?
While our check-out time is 12:00 p.m., we do accommodate late checkouts based upon availability. There is typically a fee associated with late checkouts depending on the time requested, and to request a late checkout, we would note your reservation and the Manager on Duty would inform you of availability on the date of departure.

To guarantee a late checkout, guests must reserve and pay for the room the night of departure.

To request a late checkout, please click here.

Is a deposit required to make a reservation?
For most reservations, we do require a deposit of room, tax and resort fee upon confirmation of reservation. This deposit can be refundable, depending on the rates cancellation fee.

Please note that not all reservations require this deposit. To find out more information regarding your specific reservation, please call 608.535.8200 and ask for the reservation department.

What is your standard cancellation policy?
For most reservations, we require that guests make all changes and cancellations 72 hour prior to arrival to avoid a penalty of one nights room charges. Please note that not all reservations have this cancellation policy. To find out more information regarding your specific reservation, please call 608.535.8200 and ask for the reservation department.

Do we offer rollaway beds or cots for guests?
The Edgewater does not offer rollaway beds, please call our reservations department to discuss different options for your guest room!

Do we offer cribs or pack and plays for guests?
Yes, we do offer pack and plays based upon availability and are complimentary. To request a pack and play for your guest room, please click here.

Do we have a pool?
We do have a relaxation pool located in The Edgewater Spa. This indoor pool is set at room temperature and access is included in your resort fee.

Is The Edgewater smoke free?
We are a completely smoke free property. If there is any smoking damage to a room after a guest checks out, a $250 fine will be charged to their guestroom.

What are the differences in the room styles?
All of our rooms are deluxe style accommodations, with large, spa-styled bathrooms and upscale features. Edgewater Rooms do not have views of the lake, though some of them do have some wonderful city views. Lakeview rooms have partial views of the lake, while Lakeshore rooms in The Wisconsin Building have direct views of Lake Mendota with floor to ceiling windows.

Our Terrace rooms feature either one large terrace or two to three smaller balconies that include patio furniture. Our Langdon Lofts, located in the original and restored Edgewater Hotel, are larger rooms with king size beds and pullout sofa sleepers. Our Langdon Studio rooms, also located in the original Edgewater Hotel, feature lake views and claw-foot soaking tubs. Premium Lakefront king rooms are located in the newly constructed Wisconsin tower and feature floor to ceiling windows and panoramic views of Lake Mendota.

What’s the difference between the Wisconsin Building and the Langdon Building?
The Langdon building is the original, historic Edgewater Hotel. The Wisconsin building is the newly constructed tower.

What are your parking rates?
$18 overnight self-parking or $25 valet parking, and both options include unlimited in and out privileges.

What type of transportation does your car service offer? What are the hours?
Our car service offers transportation to and from Dane County Airport and within a two-mile radius of the hotel, including UW-Madison. This is based on availability at the time of request.

The car service runs from 6:00 a.m. to 10:30 p.m.

How do I schedule a pickup at the airport?
While we do not schedule airport pickups in advance, we recommend guests call our main line, 608.535.8200, when they land at Dane County Airport. The hotel operator will then advise on the status of our car service and instructions on where to meet the vehicle.

What translation services do you offer for guests traveling internationally?
The Edgewater welcomes guests from all over the world. Our front desk associates can speak Spanish, Tagalog, Zulu, Xhosa, Shona, Portuguese, Swahili and German. If you require assistance in one of these languages, please contact us at 608.535.8200.

 

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